For the Second Consecutive Year, DMA Group has been awarded the  Housing 21 Outstanding Contractor of the Year for 2024!

Housing 21 – King Edward Court / Tovil Green Court / Emily Court

DMA Group are pleased to announce that we have been recognised and awarded as an  Outstanding Contractor of the Year, 2024 by Housing 21 and the residents of King Edward Court, Tovil Green Court and Emily Court for a second year. Our engineers deliver an expansive array of services including maintenance and repairs, handyperson, electrical and plumbing to name a few. This award is testament to the dedication and hard work of our service delivery teams who consistently strive to provide exception service to all our customers. We are extremely proud of their accomplishments and their recognition further reinforces our commitment to delivering high-quality services.

Housing 21 is a leading, not for profit provider of retirement housing and extra care for older people of modest means. Operating in nearly 200 local authority areas, they manage over 22,000 retirement and extra care living properties and providing over 38,000 hours of social care each week. King Edward Court, located in the coastal town of Herne Bay, comprises of 40 self-contained apartments. Tovil Green Court, located in Maidstone, consists of one- and two-bedroom properties and benefits from a range of communal facilities including a shop, hairdresser, gym, activity room, and restaurant. Emily Court, with its state-of-the-art facilities which include a hair salon, gym, activity room, internet café, restaurant and traditional corner shop, is situated in the village of Wilmington in Kent, and also consists of one and two bedroom properties.

This is the second year that Housing 21 have held the ‘Outstanding Contractor Awards’, and nomination submissions are open to residents across all of the Retirement Living and Extra Care schemes.

Here are some of the comments that our engineers have received:

Very friendly, helpful and considerate, he is a new member of the DMA group.  All the DMA engineers are extremely good.

Engineers are always friendly and polite. They clean up after the jobs and the jobs are carried out to a high standard.

All are very polite and friendly always do a very good job and clean up after. very good communication with the office.

All the engineers are very good.  Deve, Matt, Mick, Ricky, Dean, Richard, Pietr,   They are very approachable and are kind and helpful with the residents.

“I was so pleased to hear that the DMA engineers have been recognised by our residents for a second year running, receiving nominations from three of our extra care schemes. When visiting the schemes, and seeing the engineers at work, the care and consideration, they show the residents is second to none, which is reflected in the feedback they receive. The engineers are familiar faces on the schemes, which has allowed them to build relationships with the residents and it is these relationships that make it so much more than just a maintenance service. I would like to add my thanks, for the fantastic work that they do.” Jenny Graham, Operations and Partnership Manager, Housing 21

“There’s a tremendous sense of pride that washes over the entire DMA family when we hear our engineers being recognised for their hard work. It validates our belief that by staying true to our guiding principle of ‘a better way’, and through consistent hard work, uncompromising expertise, and our eyes on customer satisfaction, we can indeed achieve anything. This kind of recognition is what propels us forward and keeps our mission in sharp focus.” – Steve McGregor, Managing Director, DMA Group

“It’s incredibly gratifying to see our engineers receive such positive recognition from the residents. It’s this kind of acknowledgement that truly enthuses the entire team and affirms that our efforts make a real difference in the community.”– Lorraine West, Customer Account Manager, DMA Group

We would like to thank the residents of King Edward Court, Tovil Green Court and Emily Court for recognising the efforts of our team and for trusting us to provide them with the best possible service. We look forward to continuing the relationship and providing outstanding service to all of our customers.