DMA Group Receive ‘Highly Commended in the i-FM Technology in FM Award
We are proud to share that DMA Group has received ‘Highly Commended’ in the i-FM Technology in FM Award for our pioneering service management platform, BiO®. While we didn’t take home the top prize, being ‘highly commended’ in such a competitive field is a evidence of our commitment to innovation and excellence in facilities management.
We extend our congratulations to this year’s winner, HSS ProService whose achievement is very well deserved, as well as to all the other finalists who continue to drive meaningful change in FM. The industry thrives on innovation, and it is important to recognise the collective efforts of all those working to make FM smarter, more efficient, and more sustainable. We are proud to stand alongside our peers in shaping the future of the industry.
Our submission, “Digital Transformation with a Human Touch: Enabling DMA Teams with BiO®,” highlighted how BiO® is transforming FM by enhancing operational efficiency, providing real-time insights, and promoting inclusivity within our workforce.
Why BiO® Earned Recognition
The FM industry faces ongoing challenges in transparency, efficiency, and workforce development, and BiO® was built to address these head-on:
- Transparency & Visibility: Customers can now track maintenance operations in real-time, reducing ambiguity and improving service trust.
- Operational Improvements: Automated workflows and intelligent scheduling have doubled efficiency and reduced administrative hours.
- People-Centric Approach: By simplifying FM processes and eliminating barriers to use, BiO® fosters an inclusive work environment and attracts young talent to the industry.
Results That Speak Volumes
- 92% increase in maintenance turnover.
- 110% growth in company profits since BiO®’s introduction.
- 94% customer retention rate.
- 50% reduction in complaints due to streamlined operations.
What’s Next for BiO®?
Being a finalist and ‘Highly Commended’ reinforces our belief in the power of technology to drive meaningful change in FM. While we celebrate this recognition, we are already looking ahead to the next phase of BiO®’s evolution, which includes:
- AI-driven automation for smarter workforce allocation.
- IoT-enabled asset monitoring to enhance predictive maintenance.
- A SaaS model to bring BiO®’s benefits to a wider audience.
We are incredibly proud of our team and grateful to our customers and partners who have supported our journey. This recognition is not just about BiO®—it’s about the people behind it who continue to push the boundaries of what’s possible in FM.
DMA Group remains committed to making buildings work better, and this is just the beginning!
L-R: Andrew Wood, Valerie Miller, Steve McGregor
“Being named a finalist and 'highly commended' among such strong contenders reflects the incredible work happening across the FM sector. BiO® is already an award-winning and industry-recognised platform, and we remain committed to championing innovation. We celebrate all those in our industry striving to improve how we manage and maintain the built environment.”
Steve McGregorExecutive Chairman, DMA Group
“While we may not have won this time, the recognition we have received affirms that we are on the right path. BiO® has already transformed how we work and has been recognised through industry awards for its innovation. This is just the beginning—we will continue investing in technology, empowering our people, and collaborating with our peers to push the industry forward.”
Andrew WoodCEO, DMA Group
What’s Next for FM? Explore Our Industry Survey on AI Adoption
Being ‘Highly Commended’ in the i-FM Technology in FM Award is a evidence to our commitment in driving innovation in Facilities Management. But what’s next for the industry?
To uncover how AI is shaping the future of FM, we conducted an in-depth survey with industry professionals. Our findings reveal key trends, challenges, and investment priorities that will define the FM landscape in 2025 and beyond.
Key insights include:
- How FM organisations are budgeting for AI
- The biggest barriers to AI adoption—and how to overcome them
- Where AI is already delivering real value in FM
Stay ahead of the curve. Read our full survey results in our latest whitepaper.
