DMA Group are proud to be a long term, multi-million pound per year Framework Partner at the Port of Dover (PoD). Powered by our own digital service management platform, BiO®, our fully automated business processes now provide completely transparent, real-time performance data to help c.300 buildings, across 4 sq. miles, work better.
BiO® provides unrivalled levels of customer choice, control and convenience with service data available to everyone, on any device, anytime, anywhere and at no extra cost. Everyone knows exactly what’s going on every moment of every day.
We enjoy a progressively collaborative and mutually supportive customer relationship and since taking over on 1st January 2022, they have confirmed material improvements in responsiveness, efficiency and service quality.
We completely re-engineered and restructured the previous service delivery model right from the start, and via our resident teams we now provide a fully integrated planned, reactive and compliance maintenance service, including 24/7 emergency callout, repairs, small works and major projects for all the M&E services; which has been expanded recently to cover the building fabric maintenance and repairs too.
Powered by our expertise and our technology we’re making buildings work better and changing the UK maintenance industry, for good.
Great job team DMA!