PROJECT:
The Challenge
In June 2019, DMA secured a contract for the maintenance of 20 Grosvenor Square, a super prime residential development situated in the heart of London. The challenge lay in managing and maintaining both the landlord areas and the luxurious residential apartments within this prestigious establishment.
The task was not just about maintaining the physical infrastructure but also upholding the reputation of this iconic London landmark. The prestige associated with 20 Grosvenor Square demanded a superior level of service and meticulous attention to detail.
The Solution
Entrusted by Four Seasons Residences, we undertook the responsibility of maintaining the Mechanical and Electrical (M&E) services at 20 Grosvenor Square. We provided a comprehensive suite of services, including expertise in fit-out and joinery, which played a pivotal role in securing their confidence.
Our key responsibilities extended beyond routine tasks and included regular maintenance and compliance checks of the building’s central energy centre. We were also responsible for servicing the Cooling Induction Units (CIUs) and Heat Induction Units (HIUs) in each apartment, ensuring they operated at peak efficiency.
The Outcome
- Successfully upheld the reputation of 20 Grosvenor Square through high-quality maintenance services.
- Achieved flawless operation of Mechanical and Electrical (M&E) services, ensuring resident comfort.
- Demonstrated exceptional service quality in challenging circumstances, reflecting our commitment to excellence.
- Managed the regular maintenance and compliance checks for the building’s main house boilers and chillers, along with Cooling Induction Units (CIUs) and Heat Induction Units (HIUs) in each apartment.
- Coordinated access with the residents of 41 apartments at 20 Grosvenor Square through our central helpdesk, ensuring smooth and efficient service delivery.
- Earned the trust and confidence of our customer, paving the way for future contracts in super prime residential developments.
