// BiO® FAQs

BiO® is DMA Group’s proprietary service management platform. It powers all aspects of DMA’s service delivery, enabling seamless, real-time management of facilities, assets, compliance, and performance.

BiO® stands for Building Information Online. It brings together all the critical data, documents, and workflows needed to effectively manage a building’s lifecycle.

Andrew Cook – Chief Technology Officer, DMA Group

BiO® is developed and continuously enhanced in-house by DMA Group’s development team, led by our Chief Technical Officer Andrew Cook. This means we have complete control to adapt and improve the system to meet our customer’s needs quickly.

As a completely British-designed and managed platform, BiO® is purpose-built to support the unique demands of UK facilities management, especially in sectors like education, healthcare, and the public sector.

Being UK-developed means:

• It’s fully aligned with UK legislation and compliance standards
• It supports faster updates and continuous improvements, with no reliance on third-party overseas providers
• All data is securely stored and managed in accordance with UK GDPR and data protection laws

This level of control and localisation ensures BiO® remains reliable, responsive, and fully tailored to the needs of our customers.

Unlike off-the-shelf systems, BiO® is DMA’s own proprietary platform, built by FM professionals for the FM industry. It’s designed by the people who understand how facilities management actually works, because we deliver it day in, day out. This means BiO® reflects the real-life workflows, challenges, and priorities of operational teams, not just software developers’ assumptions.

We also continuously gather input from the end-users of the platform, our engineers and our customers, to ensure BiO® remains practical, effective, and easy to use in the field and at management level. This real-world, user-led design approach sets BiO® apart and ensures it adds genuine value to our service delivery.

BiO® offers a comprehensive suite of tools, including:

• Real-time asset and maintenance tracking
• Planned Preventative Maintenance (PPM) scheduling
• Reactive job logging and progress updates
• Statutory compliance tracking
• Performance reporting dashboards
• Mobile engineer app integration
• Document and certification storage

BiO® underpins every stage of DMA’s service lifecycle; from job logging and planning to engineer dispatch and customer sign-off. It connects helpdesk teams, field engineers, supply chain partners, and customers in one unified system.

BiO®’s mobile app equips DMA engineers with job-specific information, asset data, and compliance forms on the go. This reduces admin, ensures first-time fixes, and enhances service consistency.

BiO® gives our customers total visibility and control. You can view live job updates, track compliance, download certificates, access asset history, and monitor KPIs, all from one intuitive dashboard. This transparency helps our customers make better-informed decisions.

Absolutely. BiO® includes a dedicated mobile app used by DMA’s field engineers, ensuring they have live access to jobs, compliance checklists, and reporting tools, right at the point of service.

Yes. BiO® is cloud-based and fully responsive, meaning it can be accessed securely on desktops, laptops, tablets, and smartphones, anytime, anywhere.

Yes. BiO® is designed with user experience in mind. Its intuitive interface makes it easy for our customers to log jobs, track progress, download compliance documents, and view reporting dashboards without technical expertise. Users only see what they need to see, thanks to role-based dashboards that keep the platform simple and relevant for everyone, from site managers to senior leaders. Field engineers also benefit from a streamlined mobile app that supports real-time updates and task management. Full onboarding and ongoing support are provided to ensure everyone gets the most out of the system.

BiO® offers detailed, interactive compliance dashboards that give you a clear, real-time view of your estate, clickable to drill down further by site, asset, alerts, and actions required. The platform also includes a system-generated performance summary report, available within BiO® at any time.

For deeper insight, all data can be exported for further analysis, and your dedicated account manager provides bespoke monthly reports, curated with expert commentary on past performance and forward-looking recommendations.

Every service event, engineer activity, and compliance check is logged in real time within BiO®. This provides accurate, up-to-date data and full audit trails for every task, visit, or certificate.

Yes. BiO® integrates seamlessly with SFG20, the industry standard for building maintenance specifications. This ensures that all PPM tasks scheduled through BiO® are fully compliant with up-to-date regulations and best practices. It gives customers confidence that their assets are being maintained to the correct standard, reduces compliance risk, and simplifies audit preparation. The integration also allows for automatic updates when legislation changes, so maintenance plans stay current without manual intervention.

Yes. BiO® is designed to be flexible and scalable. It can be configured to suit the needs of a single building or a complex multi-site estate, including Multi Academy Trusts, healthcare facilities, and commercial portfolios. 

Yes. BiO® can also work alongside your existing systems via API integration, ensuring smooth data flow and compatibility with your current digital infrastructure.

Access to BiO® is included as part of your DMA maintenance contract and is completely free to use, with unlimited users within your organisation. You’ll be set up with BiO® during the mobilisation phase. At that point, we’ll ask you to provide a list of names, email addresses, and the specific sites each user needs access to. Access is tailored to each individual based on their job role and remit, ensuring everyone sees only what they need to. Full training and support are also provided to make onboarding smooth and effective.

Initial access and configuration are typically completed during the mobilisation phase of your contract. Timelines can vary depending on the size and complexity of your estate, but typically around 8-12 weeks. The setup process is fully managed by DMA’s implementation team.

All users receive full onboarding support, including system training and user guides. Ongoing help is available from DMA’s customer support team and your account manager.

Yes. BiO® is hosted in a secure environment with robust access controls, regular updates, and strict data protection protocols. It’s designed with cybersecurity and GDPR compliance in mind.

BiO® is continuously improved by DMA’s in-house tech team. Regular updates are rolled out to enhance functionality, security, and user experience—without disruption to service.