Why DMA? - DMA Group
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// Why DMA?

We make buildings work better

 

  • We’re flexible, agile, and responsive; you’ll never feel like just another customer.
  • We use award-winning technology to improve service, compliance, and efficiency.
  • We solve problems and find better working methods, not just deliver a standard service.
  • We care about our customers, our people, and the buildings we maintain.

Our ethos is simple: we do maintenance properly, take responsibility, and care about the people and places we serve.

We are not a faceless FM provider

We are a team of dedicated professionals who genuinely care about the impact of well-maintained buildings. Schools, hospitals, and workplaces aren’t just sites to us. They are places where people learn, heal, and work; our job is to keep them safe, compliant, and operational.

dma not a faceless provider

We're an SME, not a big FM firm - and that matters

Unlike large FM providers, you won’t be just another contract to us. Our structure means:

  • We are flexible – We adapt to our customers’ needs, not force them into rigid contracts.
  • You’ll have direct access to decision-makers. There are no layers of corporate red tape, and if something needs resolving, we sort it quickly.
  • Every customer is a priority – We build strategic partnerships, not transactional relationships.

Our size is our strength, and we use it to deliver a genuinely personal service.

Balancing compliance, cost, and efficiency

Now, more than ever, organisations are short on time and budget. Our job is to help them manage risk and make smart, cost-effective decisions.

  • We prioritise statutory compliance while ensuring money isn’t wasted on unnecessary work.
  • We help customers be proactive, using data to reduce reactive maintenance spend.
  • We don’t cut corners; our focus is always on quality, safety, and long-term efficiency.

Always here when you need us - 24/7/365

We understand that building issues don’t stick to a schedule — and that’s why our customer care team is available around the clock, every day of the year.

Whether it’s a routine request or something more urgent, our friendly and knowledgeable team is always ready to help. We’re here to make sure your buildings keep running smoothly, no matter the time or day.

  • Friendly, helpful support for any facilities-related enquiry, big or small
  • Emergency callouts and rapid repairs when urgent issues arise
  • Expert guidance and reassurance, whenever and wherever you need it

Smart use of technology - BiO® at our core

Our multi award-winning BiO® service management platform is not just a CAFM system; it’s a game-changer in managing risk, compliance, and cost efficiency.

  • Live data & transparency – Customers get full visibility of what’s happening, with no hidden surprises.
  • Proactive, not Reactive – BiO® helps us plan ahead, spot risks early, and manage budgets wisely.
  • One system for everything – Engineers, service partners, and site teams all operate with one version of the truth.
DMA what this means for our customers

What does all this mean for our customers?

  • A service provider that takes ownership, solves problems, and is always honest.
  • A people-first company that treats its customers and employees with respect.
  • A business that uses technology smartly to improve service, compliance, and cost efficiency.

We believe in doing things right, standing by our work, and always putting people first. That’s what drives our success.

Here's what some of our customers have to say...

DMA have led a very important De-carbonisation Project for Rye Hospital. It has been a complex project, but it has been managed effectively and the DMA staff have been helpful and responsive.

Rye, Winchelsea and District Memorial Hospital

I have an excellent relationship with my Customer Account Manager. I value the honest and open communication that we have, and where issues arise, we work in partnership to resolve them. The engineers are excellent and go above and beyond to deliver customer satisfaction to our residents.

Housing21

The DMA team have been an amazing support to our business and all the support over the years has not gone unnoticed or unappreciated. The business partners they outsource to work on specialist jobs are a great asset to them and their business strategy. The in-house team at DMA are always super friendly and efficient no job is ever too big or to small and always dealt with in the appropriate manner.

LPP

DMA provided all the necessary skills to deliver the results we were looking for. They kept us fully informed about their progress and continually came up with ideas to improve results and save money.

Fidum PM Ltd

Over the years we have built up a very good working relationship, takes onboard our requirements and emergency work. Service is excellent!

Rockdale

We have always received great service from DMA from telephone staff to the engineers. Their engineers are always hard working, respectful and are very good at fault finding when they visit our site.

SJOG

We have been using DMA for many years. I have never been let down top class service.

Union Jack Club

The works DMA have carried out for QMUL has been of the highest quality and the service provided by the management team has been extremely attentive.

Queen Mary University London

// We’ll lend you our experience

DMA is not a typical FM provider. We are hands-on, proactive, and committed to improving M&E services.