In these unprecedented times, we’re continuing to support to our customers. Making buildings work for our 200 customers in over 1,000 locations is what we do best. We’ve got them covered and our 24/7 customer care team are still there to help – just call us as normal. Many customers now need only essential building maintenance, supplemented by our emergency callout and breakdown cover. Some delays may exist for parts and materials as the UK’s suppliers have a reduced branch network, but we will keep everyone aware.
Our business continuity planning and preparation means we were well prepared. Our normally office-based teams are now seamlessly working from home and our mobile and site-based teams (now defined as essential workers by Government) continue to deliver planned, reactive and project needs. They have all been given formal authorisation to be travelling and leaving home. The health, safety and welfare of our people and our customers’ remains our top priority. We comply with all Government advice for the prevention and control of COVID-19 and our teams have all the necessary personal protective equipment.
Our twice daily business continuity calls ensures we can respond quickly to rapidly changing circumstances and we remain confident that we can continue to deliver essential support. Our great people continue to deliver great service to achieve great results for our customers.
Well done team DMA!